How Do I File a Complaint with Avianca Airlines?

Many fliers who use Avianca service experience poor service from the airline, for example, baggage loss, late check-in, unusual flight delays, and other things. Passengers of Avianca are given the right to file complaint Avianca Airlines for the poor services delivered to them so the officials can find apt resolutions. Thus, if you want to know how you can lodge your complaint on the airline, then the following tabs will clear all the procedures you can adopt along with ways to track your complaint's status, whether it provides compensation for inconveniences, information to incorporate while lodging a complaint on the airline and other things; please have a look:

Uncover Procedures to File a Complaint with Avianca

Via the Official Website

The first procedure you can adopt to file a complaint on Avianca Airlines is through the official website. However, there is a Avianca complaint process to keep in mind and those are listed below; please have a look:

• Once you are on the official website, go to the Help Center. 
• Scroll the tab down and hit the "Submit a Complaint" form to continue. 
• Type all the asked details, for example, name, ticket information, including the issue you experienced and submit the form. 
• Within a few business days, the official will answer your query. 

Call the Agent

The second method you can adopt to submit a complaint on Avianca Airlines is through a phone call. All you have to do is dial Avianca customer service complaints phone number1 (866) 919-0081 and wait for your phone call to connect with the official where the team will listen to your concerns and offer a valid resolutions. However, keep in mind a fact that some IVRs will also be listed over a call, you need to pick the one and the agent will resolve the concerns. 

Approach the Help Desk and request

The third method to cite your issue on Avianca is through getting in touch with the supervisor at the help desk. You need to brief the issues or complaints, for example, flight delays, baggage loss, no special assistance, etc., and the official will either compensate for the inconvenience or provide the travel credits. 

How can I track the status of my complaint with Avianca?

The best way to view the status of your complaint with Avianca is through getting in touch with the supervisor via phone call or you can visit the official website where you have to log in to your account and you may check the same. 

Does Avianca offer compensation for valid complaints?

Lodging a complaint on Avianca does not always mean you will get compensation. Compensation, by and large, depends upon the validity of your issues, for example, if baggage is lost, flight is delayed for more than 3-4 hours, etc., then the officials may offer you compensation otherwise chances are low. 

What information do I need to include in my Avianca complaint?

In order to submit a complaint on Avianca, there is a list of information, for example, passport, ticket details, personal information including address, PIN-code, and other necessary details.